Email Setup

Setup Option1 – POP3

This option is the cheapest option, in that the email is only stored on our mail servers until it has been downloaded by your computer. For example: If your phone downloads the email, you will also receive the email on your computer, but once your computer has downloaded the email, you will not be able to download the messages on any additional devices. There is a standard POP3 workaround for this where you can leave messages on our servers for a few days before they are deleted. This will allow multiple devices to get email + save email space.

Note: With POP3 accounts you cannot see the sent items from your computer on your phone or device and visa versa.

Setup Option2 – IMAP

This option is the best option if you like your email synchronised across all your devices. This means that incoming and outgoing email is synchronised.

Note: This means that all incoming and outgoing email across all your devices is stored on our mail server. This can quickly consume email server space, and your account may eventually run out of space. If you don’t delete old email to free space, your account will need to be upgraded to a package that has more disk space.

Email Settings

Mail server name: Replace in examples below with your domain name. If your web site name is: your mail server name will be:

Very Important: Your user name for email configuration is your full email address. E.g.

Steps for creating email account in Outlook 365

Please follow the steps as indicated on the images below:

If your email account is not added successfully, please double check your settings or please try other Port Number configurations by using the table of ports at the top of this page – When doing this, please make sure to use only ports for either IMAP (If you using IMAP) or POP3 (If you using POP3) – Also don’t forget to set the correct “Encryption Method” as per the table listed at the top of the page.

Steps for creating email account in Outlook – Versions older than Office 365

This process will be similar to other applications

• Go to Account settings:
• Create a new email account
• Select POP3 or IMAP


• Ensure you manually setup the account by ticking the “manual” option


• Click Next
• Enter your full name
• Enter your email address
• Select Account type = POP3 or IMAP (see description above when deciding which to use)
• Enter the Incoming and outgoing mail servers. Note: In the example below, substitute “” with your domain name. e.g. or

Important: Enter your user name as your full email address and not only your name. E.g. Should be and not sam.
• Enter your email password. Passwords are case sensitive.

• Click “More Settings” button, then configure Outgoing Server as follows:

If using POP3, configure your “Advanced” tab as follows:


If using IMAP, configure your “Advanced” tab as follows:


• Click OK and then click the Test button – Your email should be working. If it fails, then there is a mistake in the steps. Go through the steps again to confirm you have not missed anything. Once the test works, you can click Next to save your new account.

If you do not want anyone to intercept your emails, you can encrypt and secure them. See screen print below.


Note: Very important! – If your setup fails with errors claiming that it is unable to contact the SMTP server and asks you to contact your administrator, please try a different “Outgoing server – (SMTP)” port. For example: If you are using port 25, try port 587 or vica versa.