This help guide assumes that you have configured your email client but are having authentication issues while sending or receiving email.
Make sure that you are using your full email address in the user name field. Using only your name will not work.
Not correct: User Name: jason
This is correct: User Name: email@example.com
You must also make sure that the incoming and outgoing mail servers are correct.They are normally named: mail.yourdomain.co.za. Make sure you know what domain to use – This will be the same as your website domain name.
E.g. If my website was named: www.abc.co.za, my mail server name would be: mail.abc.co.za
Note: If you are using an Outgoing mail server from your ISP (Company who manages your internet access), only the Outgoing mail server name will be different.
Check your password. We suggest that you retype your password. Ensure that CAPS lock is not on when you retype your password.